FAQs
Frequently Asked Questions (FAQ)
1. General Information
What is Med24Pro.com?
Med24Pro.com is an online store specializing in medical devices & health products. We provide high-quality products, fast delivery, and exceptional customer service.
Who can shop at Med24Pro?
Our store is open to private customers, businesses, healthcare professionals. Anyone can place an order conveniently online.
2. Orders and Payments
How can I place an order?
1. Select a product and add it to your cart.
2. Proceed to checkout.
3. Enter your shipping address and choose a payment method.
4. Submit your order.
What payment methods do you accept?
We accept:
• Credit cards (Visa, MasterCard, American Express)
• PayPal
• Instant Bank Transfer
• Klarna (Pay Later and Installments)
• Other methods if applicable
Can I cancel or change my order?
Yes, you can cancel or modify your order as long as it hasn’t been shipped. Please contact our customer service as soon as possible at support@med24pro.com.
3. Shipping and Delivery
How long does delivery take?
Delivery typically takes 1–3 business days within Germany and 3–5 business days for international orders.
What are the shipping costs?
• Domestic shipping (Germany): €5.90 or free for orders over €100.
• International shipping: e.g., varies depending on region/country.
Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number to monitor your shipment.
4. Returns and Exchanges
How can I return a product?
You can return a product within 30 days of receipt if it’s unused and in its original packaging.
1. Contact our customer service at [support email].
2. We’ll send you a return label.
3. Send the product back to us, and we’ll process your refund.
What if my product arrives damaged?
If an item arrives damaged or defective, please contact our customer service immediately. We will arrange a replacement or refund.
5. Customer Service
How can I reach customer service?
You can contact us via:
• Email: [support@med24pro.com]
• Phone: [+49 1516 459 69 86]
• Live Chat: Available on our website 24/7
What are your customer service hours?
Our customer service team is available 24/7.
6. Security and Privacy
Is my personal information safe with Med24Pro?
Yes, we treat your personal data with strict confidentiality and only use it to process your order. All data is protected in accordance with GDPR regulations.
Are my payment details stored?
No, payment details are not stored. All payments are processed securely through certified payment providers.
7. Additional Questions
What if I can’t find my question here?
If you have any additional questions, please don’t hesitate to contact us. Our team is happy to assist you!
Contact Information
• Email: support@med24pro.com
• Phone: +49 151 6 459 69 86